ferguson | Senior Director - Change Healthcare in West Plains, MO

Senior Director - Change Healthcare

  • Change Healthcare
  • $136,100.00 - 136,100.00 / Year *
  • 741 Co Rd 8620
  • West Plains, MO 65775
  • Full-Time
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Transforming the future of healthcare isnt something we take lightly. It takes teams of the best and the brightest, working together to make an impact.

As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities.

Here at Change Healthcare, were using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life.

If youre ready to embrace your passion and do what you love with a company thats committed to supporting your future, then you belong at Change Healthcare.

Pursue purpose. Champion innovation. Earn trust. Be agile. Include all.

Empower Your Future. Make a Difference.

The Sr. Director of Client Services Operations is responsible for developing the strategic direction, and attaining performance improvement results of the CPS Operations team, by establishing goals, objectives, policies, and projects in line with the CPS strategic plans. The Sr. Director will lead the current CPS Operations team in functions essential for the improvement of Client Services Operational results, including efficiency, quality, revenue retention/growth, and customer experience. Additionally, the Director will work closely with functional partners across Operations, R&D, Product, Sales, Marketing, and Production Operations to introduce new solutions and enhance existing solutions for customers directly, and through Vendor partners. Reporting to the VP of Operations, the Director fosters close working relationships with internal and external stakeholders to ensure the organizations efficient operation and success with the CPS business. This position will work cross functionally across all functions of CPS and CHC corporate to ensure success in this business.The Sr. Director of Client Services Operations is responsible for developing the strategic direction, and attaining performance improvement results of the CPS Operations team, by establishing goals, objectives, policies, and projects in line with the CPS strategic plans. The Sr. Director will lead the current CPS Operations team in functions essential for the improvement of Client Services Operational results, including efficiency, quality, revenue retention/growth, and customer experience. Additionally, the Director will work closely with functional partners across Operations, R&D, Product, Sales, Marketing, and Production Operations to introduce new solutions and enhance existing solutions for customers directly, and through Vendor partners. Reporting to the VP of Operations, the Director fosters close working relationships with internal and external stakeholders to ensure the organizations efficient operation and success with the CPS business. This position will work cross functionally across all functions of CPS and CHC corporate to ensure success in this business.

Location:

  • Role is located in Bridgeton, MO. Must be local to St Louis area or willing to relocate.
  • RESPONSIBILITIES:

  • Strategy & Leadership (Develop and execute on strategies to achieve success in Payer Client Services Operations)
  • Drive projects and metrics to continuously improve customer experience results
  • Set the strategic direction that will support the attainment of faster and more efficient service delivery, with improved value added experience for customers
  • Work with Sales and BU leadership to ensure shared objectives are being met
  • Work closely with Product Development to ensure our products and solutions meet the Operational and Business requirements required to be competitive in the Payer market
  • Work with cross functional leaders to ensure compliance requirements are met
  • Handle escalations perform root cause analysis, devise strategies, decide on course of action and resolve Operations & Client requirements
  • Set and drive team to deliver on requirements for continuous improvement of Operations
  • Identify and establish of best practices
  • Liaise with others in developing and implementing departmental processes to meet the Process Improvement goals
  • Set and monitor key performance indicators and use these indicators to identify and drive process improvement
  • Drive continued effectiveness and efficiency, by focusing on reducing effort, improving consistency, improving accuracy and targeted data analysis
  • Identify and establish of best practices Talent Management & Development (mentoring, coaching, salary & performance mgmt., hiring)
  • Responsible for salary and performance management, as well as hiring and talent development both directly and indirectly.
  • JOB REQUIREMENTS:

    Minimum Requirements (Required):

  • 5+ years of management experience
  • Lean or 6 sigma Certification or equivalent
  • Requires travel to customers and other offices up to 25% (may be higher if not based in St. Louis, MO)
  • Critical Skills (Required):

  • 5+ years of working in Operations, related to healthcare operations preferred
  • 5+ years of experience in building business relationship and partnership, working with internal and external stakeholders
  • Excellent Communication Skills
  • Additional Knowledge and Skills:

  • Ability lead in a fast-paced environment and have a strong sense of project ownership
  • Demonstrates advanced knowledge of concepts and principles of business metrics and analytical techniques/tools, including their application in executing business initiatives effectively
  • Strong decision making and judgment
  • Demonstrated ability to use problem solving and analytical skills to build fact-based business cases
  • Strong planning and organizational skills
  • Ability to multi task and manage multiple priorities
  • Flexible and able to multitask; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities and driving for results
  • Excellent verbal and written communications, effective presentation
  • Experience managing technical teams an asset
  • Education:

  • Bachelors degree in business, computer science, engineering, health informatics, healthcare or marketing or related field required.
  • Advanced degree in business management, or related field desirable.
  • Physical Requirements:

  • General Office Demands
  • Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

    Equal Opportunity/Affirmative Action Commitment

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.